You've got a problem, we've got the solution.

For both plans you can submit unlimited requests into our ticketing tool and we will work at one request at a time (we will not work on multiple requests in parallel). For Entry, we will solve 2 requests per month where for the Standard plan, there is no limit, we will solve as many as technically possible within a month. Also the proposed average delivery time we commit to in the Standard Plan is shorter than in the Entry plan.

Involving IT consulting companies comes with some disadvantages which you won’t see at first but you’ll notice them along the way. Firstly, the services are expensive as an hour of a consultant costs sometimes hundreds of euros. Secondly, you will receive a quote which is aimed at boosting their hours consumption and to support that you will get a lot of lengthy documents with little 'meat' inside. Adding to that, you will spend your and your teams time on countless meetings.

Hiring someone full time would require to manage that employee, making sure he is utilized, taking into account leaves or attrition. Another fact is that ITIL certification is not enough, you’d require an expert who not only managed well established services but went through multiple projects, service transitions etc. Also, it is more expensive than our ITSM helper subscription.

Your tasks will be processed by people, who spent years in the trenches, managing service deliveries of various shapes and sizes, From small cloud accounts to big twin datacenter mission-critical services. You will gain access to the know-how of practitioners who created processes, helped to design offerings, performed numerous root cause analysis, created ways of working, managed SLA’s, contractual negotiations, budget.

You don’t have to worry about the workload, utilization or leaves as if you would with an in-house employee. We won’t flood you with multiple meetings as you will see the exact status of your request in your board. We do not charge by the hour, our goal is to deliver as much value in the shortest amount of time, so you don’t have to worry about fluctuating timelines, or that you will get tons of ‘hard to digest’ documentation with very little value inside.

A couple ofexamples how can you utilize your ITSM Helper subscription:

- My team keeps missing SLA’s and customers are unhappy
- We have too many tickets and I keep adding resources to fix them
- Another change request implementation caused downtime
- I need someone to have a look at this contract and say if there are any hidden traps
- Customers are leaving or keep saying the services are too expensive
- My service generates too much cost

Based on the details you will provide, we will identify the issue you are facing and propose a step by step solution plan for you to execute in order to overcome that issue as well as ways to prevent it from happening again.

We will help you in changing our processes according to our experience of what works best. We can help you in creating your service offering (if you are an IT vendor, on his way from doing just pure projects to introducing services).

We can help you in analyzing contractual documents to identify areas which may be risky for you. The examples could go on and on… Any issue you have in the area of IT service management we can help you with.

You can send as many requests as you want. We will process on at a time based on the priority specified by you.

On average, from the moment we move the task to execution, it will take approximately 2-3 business days for Standard plan customers and approximately 7 business days for Entry plan customers. The delivery time mentioned above is strictly related to the complexity of the task provided.

You will receive a document (could be an excel file, diagram, presentation or word document depending on the type of request you will send). The document will contain our proposed solution with proposed plan and implementation steps.

In case of large requests, we will break them down into a group of smaller requests and process them one by one.

Once you subscribe to ITSM Helper, you will receive a guide and a dedicated kanban board, where you can submit your requests. This board will be visible only to you and our team, which means it will be fully secured from any other parties.

In IT service management, honestly, no. No matter if it relates to IT Operations, Processes,Best practices, SLA’s or SLA breaches, any request we can handle.

Once we grow, in our roadmap we have plans to extend the services into other areas so that we can help you even more.

You can start with an Entry Plan where we can process 2 requests for you. You can upgrade anytime you want.

You can cancel or pause anytime you want. With us you get the benefit of having an actual subscribtion, where we won't tie you with contracts. We aim to give you the flexibility no one else gives in the market. In case of questions feel free to reach out to our support via 'Contact' menu.